Made- to- orders takes normally 1-2 weeks to be shipped but during busy periods it can take up to 4 weeks.

• All domestic orders are shipped by Royal mail 1st class.

• Domestic shipping is excluded in the price.

• We ship worldwide using Royal mail ‘international tracked and signed’. This comes with an additional cost of £5. You will receive a confirmation email immediately after your order is placed. once your item has shipped, you will receive another email with tracking information. if you do not immediately receive a confirmation email after placing your order, please email us at hei@rotter.com in order to update your email address.

• You are responsible for all customs duties + taxes that your country expects you to pay to receive your item.

• We are not responsible for packages that are lost, stolen or damaged in transit.

• If you'd like to add additional insurance to your shipment, email hei@rotter.com